What is UniForum?
Led by NousCubane Consulting Group, the UniForum program began in Australia and now has more than 70 participating universities worldwide. Eleven Canadian institutions participate, including UBC, the University of Ottawa, and the University of Toronto.
Uniforum helps support service excellence at ±«Óătv by:
- Providing a detailed look at how effectively ±«Óătv provides 70 different administrative services, measured by staff and faculty satisfaction with specific services as well as the resourcing required to deliver said services.
- Enabling comparisons of our results, capacities, and delivery model against our national and global peers.
- Facilitating learning from other universities who are doing this work particularly well and in a sustainable fashion.
- Helping us consider how we might design effective approaches to administrative service improvement aligned with ±«Óătv’s culture and core values.
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UniForum will be an important part of a comprehensive dataset that supports Faculty and unit planning processes through ±«Óătv’sĚýIntegrated Planning Framework.
The Provost & Vice-President Academic and Vice-President Finance & Administrative serve as executive sponsors of UniForum at ±«Óătv, and its activities are overseen by the Provost Committee with the support of the Senior Director, UniForum.
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In appreciating what UniForum offers ±«Óătv, it is also important to understand what UniForum is not.Ěý
- It is not focused on job elimination or even necessarily cost reduction; in some cases, our results might illuminate areas where we need to invest more resources or staff time. While service efficiency should always be a goal, service effectiveness and satisfaction are just as important, as are the careers and career opportunities of our employees.Ěý
- UniForum isn’t the only appropriate measure of performance. Other variables also need to be considered when exploring how best to improve the services we offer our Dal community.
UniForum activities
Data that informs UniForum’s benchmarking program is collected in two ways:Ěý
Activity/cost data collection (annual)
±«Óătv completes an “activity-coding” exercise to gather information on the allocation of staff time and supplier time. This process engages 300 people across the university who provide information on behalf of their team members.ĚýThe most recent activity/cost data collection was completed in spring/summer 2024.
Service Effectiveness Survey (biannual)
Academic and professional staff are invited to complete a survey rating and commenting on the experience of and effectiveness of using Dal’s administrative services. The survey takes place in two phases (fall and spring), each asking about different services. ±«Óătv completed its first surveys in November 2022 and April 2023.
Latest updates
±«Óătv finished its first full year as part of the UniForum program, with results shared with Deans and administrative leads in support of Integrated Planning.
This past spring/summer, the university also completed its second round of activity/cost data collection. Updated UniForum results will be shared with senior leaders this fall.
The next Service Effectiveness Survey will take place in November 2025.
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Questions?
EmailĚýuniforum@dal.ca